Frequently Asked Questions
What are the office hours?
Monday – Friday: 9am – 5pm
*Additional hours are available upon arrangement. Please contact our office to check for availability.
What if I have medical issues when the office is closed?
If this is a life-threatening emergency, please call 911 immediately.
For urgent medical issues, you may contact Dr. Kurmanalieva directly at her mobile phone at any time. The mobile number is given only to established patients.
What if I have a non-life-threatening issue during office hours and do not have an appointment scheduled?
Please call our office early to allow us to accommodate a same-day appointment. We will make every effort to get you in if your problem is urgent. However, if Dr. Kurmanalieva feels that the problem can wait 24-48 hours, she might direct the staff to arrange a next day appointment.
What if I missed my appointment?
A no-show fee of $25 will be billed at the event of a missed appointment. To avoid the charge, please contact our office 24 hours in advance to cancel your appointment.
Can I be seen for my acute illness during my wellness appointment?
Because of your insurer’s payment policy, in some cases we may have to complete your wellness care and your illness care in two separate visits. If you have a health problem you want to discuss with your doctor during your well visit, the doctor may decide to treat that problem and ask you to schedule another appointment for your well visit.
How do I refill my prescribed medication?
Please contact your pharmacy to fax your request to our office at: 949-387-8423. Refills take approximately 48-72 hours to process. You are responsible to know when you run low on pills. You are welcome to come in for an appointment to refill medications. Refill requests are also available through our secure messaging system via Patient Portal.
Are there any fees due at the time of my appointment?
It is customary to pay the co-payment amount at the time of service. It is illegal for us to waive this charge. If your insurance cannot be verified at the time of service, you may reschedule your appointment or make full payment and a refund will be issued after the claim is billed and paid. It is your responsibility to know your benefits and bring proper valid documentation.