NAVIGATION

FREQUENTLY ASKED QUESTIONS

 

What are the office hours?

 

For your convenience we offer extended hours:


Mondays - Thursdays:                     9am-5pm
Fridays:                                         9am-2pm

Weekends:                                     Closed 

                              
Additional hours are available upon arrangement.

Our office is also open throughout the lunch hour (1pm to 2pm) for appointments.

 

What if I have medical issues when the office is closed?

 

If this is a life-threatening emergency, please call 911 immediately. For urgent medical issues, you may contact Dr. Kurmanalieva directly at her mobile phone at any time. The mobile number is given only to established patients.

 

What if I have a non-life-threatening issue during office hours and do not have an appointment scheduled?

 

Call the office early that day to allow us to accommodate the same-day appointment. We will make every effort to accommodate you for a same-day appointment if your problem is urgent. However, if Dr. Kurmanalieva feels that the problem can wait 24-48 hours, she might direct the staff to arrange the next day appointment.

 

What if I missed my appointment?

 

There is a $25 charge for missed appointments. To avoid the charge, you need to cancel your appointment 24 hours in advance.

 

Can I be seen for my acute illness during my wellness appointment?

 

Because of your insurer’s payment policy, in some cases we may have to complete your wellness care and your illness care in two separate visits. If you have a health problem you want to discuss with your doctor during your well visit, the doctor may decide to treat that problem and ask you to schedule another appointment for your well visit.

 

How do I refill my prescribed medication?

 

Please contact your pharmacy to fax your request to our office at: 949-387-8423. Refills take approximately 48-72 hours to process. You are responsible to know when you run low on pills. You are welcome to come in for an appointment to refill medications. 

 

Are there any fees due at the time of my appointment?

 

It is customary to pay the co-payment amount at the time of service. It is illegal for us to waive this charge. If your insurance cannot be verified at the time of service, you may reschedule your appointment or make full payment and a refund will be issued after the claim is billed and paid. It is your responsibility to know your benefits and bring proper valid documentation.

 

Our Payment Policy (in detail) is readily available both in the office and on the web at www.tumesh.com.

CONTACT US

If this is a medical emergency, please call 911 immediately!

 

Office Hours:

 

Mondays - Thursdays: 9am - 5pm

Fridays: 9am - 3pm                      

 

Additional/late hours available upon arrangement

 

  

Maps and directions

 

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